I noticed on these newer touring bikes they use the same exact shifter for both front toe and rear heel making the heel shifters bolt go in from the bottom therefore if you don't keep up on it it may fall out and you might lose the shifter. The older touring bikes had the heel shifter threaded from the other side so both bolts were put in from the top. Guess cutting expenses has its problems. For the change reason alone I'd insist they replace it free. oops looks like I should have read all the posts 1st.
On mine the heal is the outer lever to clear the primary housing cover and the screw faces up. If they are now getting levers with the screw drilled and tapped on the opposit side; this would be an engineering or supplier foopah.
For all of you in the HSHC "heel shifter haters club" I moved my floor boards out 3/4" and now have lots of room. :bigsmiley8: