Obviously you didn't make it right for Smitty901 because he tried to get a replacement and was told that the fan isn't covered for "FIRE" . Obviously a fire isn't set by the owner of the fan and maybe this is just as you say " As with any electrical product there are always going to be a couple of isolated problems", Why not either give a refund or a replacement for an obviously defective fan????
Actions speak much louder than posting your words on a forum.
Step up to the plate and back up your product instead of just mere words trying to back up a poor product and you should feel lucky that the bike didn't catch fire as a result of the fan burning up.
I don't think I would have the nerve to install one of these fans on my Road King after hearing Smitty's experience.
Here's the perfect opportunity to give the members a peek at what your business is about and the kind of person YOU are. Kind of like separating the men from the boys or in this case the dooers from the talkers.
How about it??
Where was the customer service for Smitty?