Beginning to feel VERY uncomfortable with local HD dealer service dept. (And I do need to have a service department do the work - I'm not a do-it-yourself capable guy.) Here's why I'm not so comfortable: 1. Took my '02 Road King Classic in for 15k service and switch to synthetic fluids. Only choice, HD synthetics. Would have been my last choice based on posts here, but that's what I now have. Don't most dealers offer an option? 2. Cruise control had quit working. Had been told by my previous service writer that one of the common problems was cable replacement and could be checked by unplugging the electrical connection. If cruise then worked, he would replace the cable. This dealer told me that I needed a new set/resume switch. OK, replace it. Then says the cruise will work if I unplug the cable but won't have a roll-off feature, but I could ride it without it. Not what I wanted. I wanted it right and now I have to replace the cable which was probably the problem in the first place. I think I might have bought an unneeded set/resume switch? Opinion needed. 3. Alarm quit chirping. No siren feature. Wanted that fixed but they can't find the problem. Supposedly put on a new siren - still no sound. Then put my siren on newer bike in shop and it supposedly worked. Now say they think it is "alarm module" related - a $500 part??? All features of the alarm work properly except for the siren. Opinion needed. I'm really not happy with the inability to properly fix these 2 issues despite having the bike 4 days. The costs are mounting and I still don't have a properly functioning bike. What is your experience/opinion with issues like these. Any help or advice is much appreciated.