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Dealers You Wouldn't Recommend.

glider. said:
Post your experiences with dealers and what kind of problems you had with them.
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Spacecoast HD service (EDIT) . Long story short, I had the misfortune of taking a wreck to these morons. 4 different "mechanics" worked on the bike and it was a simple front end R&R, no frame damage. Between (EDIT) like putting used, unevenly worn pads on brand new rotors to not torquing the caliper bolts on one caliper and misaligning the axle, I wouldn't trust this service Dept to wash my bike... which they did and scratched my windshield.

The service writers were very nice but not too bright. Some of the parts guys are very good and some are just there for a paycheck. Never purchased a bike from there so I have no idea what they're like.


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Called Lonewolf HD today to order a gasket a 3 o-rings to put the cam plate back on and after listening to the automated Karen I chose the parts button and that sent back to the disconnected bussy signal so I called back and this time I was able to cut off the Karen and selected #2 for parts.
That gave me almost 2 minutes of ringing, some guy answered so I asked it this was parts, he said no that he is a Ken in sales and the parts guys are just too busy to answer, so I told him that I can help them out, he asked how so I told him to listen very carefully. And I hung up.
 
I have worked in parts as well as being a customer buying any item in any store. When a customer is in front of me, he takes priority over a ringing telephone. He has taken the time to be there with money to purchase now. The person calling has invested a few button pushes to interrupt my current sale. When I'm the customer, I ask the person I'm dealing with to "let it ring". It's the old "bird in the hand or in the bush" quandary. I'm NOT defending a Harley shop, just sales in general.
 
I hear you on looking at it from both sides.
But it was the arragent tone of the sales guys voice, he could have said " Sorry for the long wait for the parts department, if your OK on hold the next rep will be able to help soon or I can take your name and contact info to have them call you back."
 
I agree. A couple of placating words can change the whole experience. I both loved and hated dealing with customers.
 
last bike had dealer pick it up,cuz it puked on me.I wait 2 weeks to call,they are up to their arses in work.But alas,no one even know's my bike is there.They do a search and 2 hours later,find it.Then never found out what made it throw 3 codes anyway.The ONLY reason I return,is they are all just as screwed up around here.None are better than another.Constant turnover,never a writer 2 x in a row.Which means,they got problems.
 
I found my way back here to the complaint section.
My son inlaw bought a 2023 Low Rider ST down in Oregon, he did go to the local dealer in Spokane, Lonewolf and priced it with them but he said he felt the salesman was hosing him and by the time he left they were almost $4000.00 higher with a stock bike, the dealer in Oregon added exhaust performance air filter kit and tune and he still saved over $2000.00
He took it into Lomewolf for the first service and got it back with a very loud rubbing noise,
The belt feels banjo string tight and looks like it's rubbing on the left wall of the pulley, he goes back to Lonewolf they ride it, they hear it but say no problem. Didn't even offer to readjust the belt.
This place is still the worst place for Service.
 
The Harley Davidson dealer protocal nowadays is to get the most money out of the customer any way possible. Somehow providing great service has gone by the wayside. This is not Harley Davidson's idea. Go to any Ford, Chevy or Dodge dealer and you will find the same thing. In the long run I believe this will backfire on them. Wait until Indian, CanAm and any other company dealerships figure out that there are a lot of customers are wanting to spend their money for quality service. The American companies have all gotten government bailouts and all have attitudes that they will never fail. I will not feel bad when they are gone. They did is to themselves.
 
Daniel Reilly said:
The Harley Davidson dealer protocal nowadays is to get the most money out of the customer any way possible. Somehow providing great service has gone by the wayside. This is not Harley Davidson's idea. Go to any Ford, Chevy or Dodge dealer and you will find the same thing. In the long run I believe this will backfire on them. Wait until Indian, CanAm and any other company dealerships figure out that there are a lot of customers are wanting to spend their money for quality service. The American companies have all gotten government bailouts and all have attitudes that they will never fail. I will not feel bad when they are gone. They did is to themselves.
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I think you are over stating the issue. Not EVERY American company has gotten a bail-out. Cam-Am's parent company, BRP, has not. They are also based in Canada. I believe Ford got one many, many years ago. Polaris, Indian's parent company, hasn't.

As for service, my bikes don't go to the dealer. My Fords go to a dealer 80 miles away, because the local is terrible. The dealer I take them to is very good, very very good. They have a 5 star rating and are fast an efficient. I even buy my tires from them. My Can-Am goes to the local dealer only for specific items. That being key programing since I can't do that myself. They don't charge for that if you have a customer number in their system. Which means you have done business with them before.

We live is a small farming community, so the OEM dealers are more than a little sensitive to customer needs. Now tractors are a different story. Since it is farming county, the prices for new purchases are better out of the valley. But service is prioritized to large farm equipment.

But this topic is about Harley dealers, not automotive, OHV or tractors. So I have strayed off topic myself.

On one other note, please remember the idea behind the thread. And that's to point out dealers that may not be the best. This forum has a policy about political discussion. IMO, your post runs close to the line on political. It served no purpose other then for you to make a generalized statement about "bailouts" and your opinion that ALL dealers have bad service.

If you have a dealer that provided less then the best service, post about it. Let's all stay on topic.
 
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