Last febuary I bought the harley signature series solo seat from them and love the seat but it had a fitment issue with my 08 and I worked that out myself but the 2 weeks ago the slider knob that locks the backrest in fell off. So I went to a local dealer and they treated me like I had the plaige since I bought it elsewere so I left dissgusted and emailed Zanotti's with the broken part number and they are sending a new one to me free of charge. Now thats customer service! Thank you Zanotti's you will allways have my bussiness. As for the western washington dealers I would not even buy a spark plug from you people.