I just recently had the 1000 mile service done on my 09 ultra classic. I told the dealer it would make a clunking noise when i went over a bump. When i picked it up i was told the 2 front motor mount bolts were missing. Can you believe it that the factory never put them in. What a joke for all the money for this bike. I called Harley customer service and faxed them the copy of the work order where it is clearly stated as the bolts were never installed.