RockerRider
Member
If you buy a Corbin product don't expect good customer service, it is terrible!
I purchased a Corbin Widowmaker to use with 2008 my Rocker C last October and was unable to use it until this spring. After using it one day I found that the seat had caused damage to my fender. I sent an e-mail off to Corbin regarding it and was told that the seat had been retooled because of this problem. When I first asked them to fix it all they did was apologize for the damage and said they would send me a new seat once the they received my old one.
It is now over one month later and I do not have the new seat and the only time I hear from them is when I send an e-mail asking for action on my seat and fender. After calling and sending e-mails several times with no response for about a month I was told that three people including Mike Corbin had looked at the pictures of the damage and this was their response:
"I checked into this for you and showed your pics to our production manager as well as Mike himself. We can repair the fender for you in-house. If you would like to keep the fender until a suitable time is available, we will repair it for you. We cannot issue any forms of payment or remittance for work done outside of our premises. We can make arrangements to have your fender picked up on our dime if need be."
Now I live in Minnesota and they are in California so I would be without the use of my motorcycle for over three to four weeks because of their poorly designed seat. My wife is also not able to ride with me because of their poor service, inefficient means of repair, and lack of a customer centered approach.
If you are interested in the correspondence between me and the company, please feel free to contact me, because their responses and analogies used were really poor. I would caution anyone buying a product from Corbin and would recommend their product to anyone because their customer service is terrible!
I purchased a Corbin Widowmaker to use with 2008 my Rocker C last October and was unable to use it until this spring. After using it one day I found that the seat had caused damage to my fender. I sent an e-mail off to Corbin regarding it and was told that the seat had been retooled because of this problem. When I first asked them to fix it all they did was apologize for the damage and said they would send me a new seat once the they received my old one.
It is now over one month later and I do not have the new seat and the only time I hear from them is when I send an e-mail asking for action on my seat and fender. After calling and sending e-mails several times with no response for about a month I was told that three people including Mike Corbin had looked at the pictures of the damage and this was their response:
"I checked into this for you and showed your pics to our production manager as well as Mike himself. We can repair the fender for you in-house. If you would like to keep the fender until a suitable time is available, we will repair it for you. We cannot issue any forms of payment or remittance for work done outside of our premises. We can make arrangements to have your fender picked up on our dime if need be."
Now I live in Minnesota and they are in California so I would be without the use of my motorcycle for over three to four weeks because of their poorly designed seat. My wife is also not able to ride with me because of their poor service, inefficient means of repair, and lack of a customer centered approach.
If you are interested in the correspondence between me and the company, please feel free to contact me, because their responses and analogies used were really poor. I would caution anyone buying a product from Corbin and would recommend their product to anyone because their customer service is terrible!
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