So I ordered a set of Vance & Hines Big Radius (Black) pipes and a Arlen Ness Big Sucker from the dealer a few weeks back. After a couple weeks of waiting due to the pipes being brand new and on back order, I checked in every couple days to see if they were in or when they'd be available. Each time I was simply told they were still on backorder and not sure, probably mid August. So last Monday I stop in and ask if they have anymore info, and the guy is like "well I'm not sure, but I can check." It turns out they actually had arrived that previous Friday, but nobody saw fit to check them in or give me a call to let me know. Who knows how long they would have sat there until someone did if I didn't ask. So then we setup the appointment to have everything done, including the Dyno tune for this past Friday. When making the appointment last week, I asked them to double check and make sure all the parts had arrived and they assured me they had. I drop my bike off this past Thursday night and proceed to head out of town for a concert last Friday. I told them to call my cell if any issues should arise. Friday comes and goes and I assume everything is peachy. I head to the dealership Saturday morning to pick the bike up and everything appears just fine. The pipes look and sound awesome and I'm happy at this point and head home. I get home and give everything a closer look and I'm looking at the air filter. They used the factory cover so I didn't really get a close look at it until I got it home. When I looked behind the cover, I noticed the filter itself was white, and not the maroon color that the Big Sucker w/K&N is. I took the cover off and sure enough it was the Screamin' Eagle air filter kit, with the Harley logo and part number to confirm this. I call the dealer back up and ask them what the deal is and they basically said they weren't sure why the mistake was made and that they could see on the order sheet it listed a "Big Sucker Stage 1." So the guy tells me to bring the bike in first thing today and they'd switch them out. He says "let me check to see if we have the right one in stock." I'm thinking, well you should because I ordered one, and he says, "ya we have two in stock." So I show up today and am waiting for them to take the bike in. After about 10 minutes he comes outside where I was sitting and informs me that the reason the SE kit was put on was because the Big Sucker they ordered was for a Tourning model. So I ask why they didn't bother calling me and telling me this before putting it on on their own and he says he's not sure. So then I'm like ok whatever, just put the right one on. Then he said they didn't have the right one in stock! This is after telling me Saturday they had two! So I say what the crap!? He said the computer showed two but they didn't actually have them when he went to get one. Now he says they rush ordered the correct one and I'll have to come back AGAIN to get it done. Why can't a dealership just check their work the first time and avoid all the hastle? Then they wonder why people hate dealing with them so much!?!?!