I've read through a lot of previous posts on service departments - I'd like to know if anything has changed over the last couple of years. I know Smitty has recommended Mischler's Harley-Davidson out of Beaver Dam - I've had OK results with Sauk City HD. Not so much with Kutter's (Janesville) and Capital City (Madison). What I'm looking for is pretty much what everybody wants - they need to make money, and I want to be treated fairly and with honesty. I'd like the work done within a reasonable amount of time, and preferably on the first attempt. I shouldn't be expected to pay extra to have the work done correctly - basic stuff. I do have manual and perform a lot of the basic stuff myself - I'm not at the comfort level to do everything yet. Thanks for your feedback.