Drove my 2010 FLHX 44 miles to a HD dealership to have new chrome switch covers and new hand grips installed. Waited around for almost 2 hours while the bike was "being done". Finally I get the call and go to pay. Almost $450.00. and when I got home and went to archive the receipt I notice that there is a $79.00 charge for a "Volume Switch Kit." and a charge for the labor to install it. I called and was told that the switch broke during the install process....What the heck does that mean ? It wasn't broken when I took it there.. Is this normal for dealerships ? When we break it, you pay for it ? I'm getting ready to raise a little dust over this but want to make sure I'm right. What's the general consensus ? Do most of them do this or am I just special ?