I'm ready to give HD the big adios...

Discussion in 'Touring Models' started by cvhmpls, May 10, 2010.

  1. cvhmpls

    cvhmpls Account Removed

    I own a 2007 Road Glide (my second Harley, the first being a 2003 Heritage Springer) that has had numerous glitches and now has a bad vibration problem that the dealer states is "normal" (surprise!!!) since they installed a new series "d" front motor mount. The bike vibrates from idle all the way up to highway speeds. Other dealers have gone over the bike and told me the same thing. My bike has always been a big "shaker" at idle since new - a lot more than my buddy's 2007 SG. But it always smoothed out under throttle. The new motor mount is a lot stiffer than the previous design and the design that came with my bike no longer exists. So I'm sitting on a 2 1/2 year old $18,500 bike that no one can fix. I want to know 1)Why my bike excessively shook at idle since day one...cracking a "Y" pipe and frying a front motor mount in the process and 2)How can I get rid of these vibrations. I'm ready to just sell the bike back to the dealer and buy a Victory Cross Country. I'm really getting sick of HD dealers and this piece of junk I bought. Any suggestions would be greatly appreciated.
  2. Safehaven

    Safehaven Active Member

    Did you contact HD customer services with your story?

    I would try this as a last attempt before deciding to sell..

    To contact the Motor Company directly, please call:

    Harley-Davidson Customer Service
    3700 W. Juneau Avenue
    Milwaukee, WI 53208

    To speak with a Harley-Davidson customer service representative call (414) 343-4056.

    Explain your woes with the dealer and your ongoing vibration problem which destroys motor mounts.. They should listen to that..
  3. nfusion

    nfusion Active Member

    sounds to me like you have one of harleys great press to gether cranks that they say are ok to have up to 16 thou run out on the end of the crank.my buddy had one in a dyna that he could not keep motor mounts in harley ended up replacing the engine.it vibrated like you say your does
  4. Davidw2415

    Davidw2415 Senior Member

    The Victory is a nice looking bike.
  5. Jdsmitty10

    Jdsmitty10 Active Member

    Ya, i would def call the MOCO about that. No reason why you shouldn't be 100% happy with an 18 thousand dollar bike.
  6. glider

    glider Veteran Member

  7. trvlr

    trvlr Junior Member

    For us new HD owners..how does this actually work here, when calling the MoCo. You took it to the dealer, they say NTF - they all do that. You call the MoCo and they say yes you may have a problem.

    The dealer has already said they won't look at it. So does the MoCo have to call the dealer and say when the customer brings their bike in next time - work on it?
  8. Retrop

    Retrop Active Member

    It always distresses me to some degree when I hear a person make a comment that they are ready to throw in the towel on a brand. Whenever the sale of a vehicle occurs, several things take place. The purchaser agrees to pay for the vehicle in negotiable currency and the manufacturer or his representative agrees to support the vehicle with a level of service which includes making satisfactory repairs should the vehicle develop service problems that are unacceptable to the owner. The problem that invariably develops is there are varying opinions as to what is acceptable and what is not acceptable. The owner in this case has expectations that the engine should not vibrate to the degree that it does, and expects, rightfully so that the manufacturer correct the situation. The manufacturer does not do repairs himself, instead he "hires" the person who delivered the vehicle, and took the end users money, to remedy the situation. But, what happens if the dealer argues that the problem does not exist, or heaven forbid, all of the vehicles that the manufacturer delivers to the dealer have the same sort of problem, so that it is normal for them to vibrate. "They all do that" argues the dealer. Ah yes, the customer stipulates, by design of the 45 degree crankshaft they all vibrate, but some vibrate much more than others, and I have one that vibrates so much that it is unpleasant to use this vehicle. Unfortunately, the fix for this problem of an excessively vibrating crankshaft is expensive. The dealer who sold the vehicle does not want to incure the 3 or 4 thousand dollar expense on his own because he feels the fix should be paid for by the manufactuer. As such, the vehicle does not get fixed because the manufactuer will not reimburse the dealer to expend the funds to cause the vehicle to be repaired. When things get to this point, a normal person would think the manufacturer would send his own representative out to the customer who purchased the vehicle and perform his own diagnosis of the problem which involved driving the vehicle. At this point, the manufacturer could determine if the crankshaft vibrated excessively, or the customer had unreasonable expectations. But, the problem is complicated because the purchaser has learned that recently the manufactuer has increased wildly their acceptable limits of tolerance for crankshaft slap.

    At the end of the day, the public will realize that certain manufacturers stand behind their vehicles more or less than others who manufactuer the same type of vehicle. Some manufactuers have better warranties, or better designed products. Ultimately, the future of an industry will depend upon the level of satisfaction that is enjoyed by users of its product. Smart manufacturers realize that not all problems can be solved easily. The really smart ones also realize that sometimes they have to "bite the bullet" and make the repairs at their expense, even though they are not at fault. Over all customer satisfaction should be the ultimate goal for a manufactuer instead of short term bean counting. Ultimately, the end consumer has few options when they get a lemon. If the dealer/manufacturer absolutely refuses to remedy the situation of a bad product, the end user can not make them comply. Oh, you can sue them in court, but that is a lengthy and expensive undertaking and the manufactuers take advantage of that. If you bought the vehicle at a local Walmart, you could just take it back within 45 days and either get a new one or get your money back, pretty much the result of a smart retailer. As far as I know, most Harley Davidson dealers have chosen not to rise to the same level of customer satisfaction as the worlds largest retailer has. My experience with Harley Dealers is that once you slide your money across the counter and it goes into their cash register, you are pretty much on your own. You won't see"Satisfaction Guaranteed" above the door of any Harley store that I have entered. Maybe I have led a sheltered life.

    So, I would echo what others have already said: "Get in touch with the manufactuer and give them one last chance to do the right thing". Personally advise them that up to this point their authorized dealer has not fixed the problem with the excessively vibrating crankshaft, which they manufactured.
    Suggest that they send their own representative out to evaluate the problem and see where it goes from that point. Hopefully, their area representative will come out to ride the vehicle and say the eight magic words to the dealer, "Replace the crank and send us the bill". Lastly, keep the members of this forum advised how this is playing out. How they handle things like this should play a big part in how the rest of us spend our money in the future. A manufacturers whose warranty policy is unduly restrictive will get a reputation for having a poor warranty and people will say their warranty is not worth the paper it is printed on. Before long potential customers will vote with their feet and take their money elsewhere. Money tends to go where it is appreciated the most. Good luck.
    1 person likes this.
  9. ultrat

    ultrat Senior Member Contributor

    wow,, that sign above the door would make a statement. nice if it was there....
  10. ccraig

    ccraig Member

    I recall other folks went with a Buell motor mount of a lower durometer with good sucess. I tried a drag specialities once and road the bike for 6 miles before I took it off and replaced it with the original.