Jeff53404
Member
Harley plans on updating maps to coincide with the release of their new bikes (there might be a slight delay but that is their target). The map updates are $150 and there is no lifetime map update program.
I am posting this because I have found a serious flaw in the 2014 North American map (see attachment) and I believe the map should be updated at no charge (Class Action anyone?). I realize that no map is perfect and businesses, roads, etc., are always being added. Still, when you are in Michigan trying to head north to Canada and the GPS is directing you back to Chicago, Milwaukee, and Green Bay because the map doesn’t include the Mackinac Bridge, that is incompetence. Note: The bridge opened in 1957 and covers 5 miles of water. When I was 1 hour from my destination, the GPS said I would arrive in 13 hours.
It would be very helpful if forum members would confirm if any bridges, tunnels or other structures in their area are not included in the map. For example, does the map realize there is a Navajo bridge that spans a section of the Grand Canyon or does it route around the perimeter? Does it know there is a Golden Gate Bridge or a road to the Florida Keys, etc.? What about NYC tunnels and bridges? Canadian structures should also be looked at.
I would not expect the company to provide a free map because a shopping center was not included but the attachment shows a significant problem and there are likely to be additional substantial errors in the North American map. Customers should not have to fork over $150 to get what should have been provided in the first place. My cycle is 6 weeks old and I discovered the error after 3 weeks of ownership.
I am hoping Harley takes a proactive and positive approach to resolving this issue. That would be the responsible way to go. They need to be held accountable.
Please post any thoughts you have.
I am posting this because I have found a serious flaw in the 2014 North American map (see attachment) and I believe the map should be updated at no charge (Class Action anyone?). I realize that no map is perfect and businesses, roads, etc., are always being added. Still, when you are in Michigan trying to head north to Canada and the GPS is directing you back to Chicago, Milwaukee, and Green Bay because the map doesn’t include the Mackinac Bridge, that is incompetence. Note: The bridge opened in 1957 and covers 5 miles of water. When I was 1 hour from my destination, the GPS said I would arrive in 13 hours.
It would be very helpful if forum members would confirm if any bridges, tunnels or other structures in their area are not included in the map. For example, does the map realize there is a Navajo bridge that spans a section of the Grand Canyon or does it route around the perimeter? Does it know there is a Golden Gate Bridge or a road to the Florida Keys, etc.? What about NYC tunnels and bridges? Canadian structures should also be looked at.
I would not expect the company to provide a free map because a shopping center was not included but the attachment shows a significant problem and there are likely to be additional substantial errors in the North American map. Customers should not have to fork over $150 to get what should have been provided in the first place. My cycle is 6 weeks old and I discovered the error after 3 weeks of ownership.
I am hoping Harley takes a proactive and positive approach to resolving this issue. That would be the responsible way to go. They need to be held accountable.
Please post any thoughts you have.
