Jean-Pierre
Member
I bought a second hand HD 1200 custom 105th in June 2009.
Unfortunatly, the owner changed the seat for a badlander and didn't keep the original seat.
I bought a new more confortable seat and asked to my dealer to order a new original seat...in june last year.
He received a seat, but for a 1200 custom after one week.
He sent again a new purchase order to HD France, with the good part number.
After 2 or 3 month the seat (105th) arrived, but it was too long for my motorcycle. The front in position, the hole for the screw at the rear was approximatly 1 inch too far...
He checked again the PN and resent a PO to HD France, and asked for some explanations....nothing from HD France and for the moment he didn't receive any new seat.
I called HD US, 4 weeks ago, sent an e.mail with the PO #, date, reference....no more answer.
I sent again an e.mail 2 weeks ago to HD US, asked if my contact had an explanation from the engineering dept, sales dept....no answer.
Did you have a trouble like that with HD?
Do you know which department, contact, phone, e.mail.....can do something for me....now it's 8-9 months since my first order.
Thank for you help....JPP little frenchie soo far from HD Headquarter
Unfortunatly, the owner changed the seat for a badlander and didn't keep the original seat.
I bought a new more confortable seat and asked to my dealer to order a new original seat...in june last year.
He received a seat, but for a 1200 custom after one week.
He sent again a new purchase order to HD France, with the good part number.
After 2 or 3 month the seat (105th) arrived, but it was too long for my motorcycle. The front in position, the hole for the screw at the rear was approximatly 1 inch too far...
He checked again the PN and resent a PO to HD France, and asked for some explanations....nothing from HD France and for the moment he didn't receive any new seat.
I called HD US, 4 weeks ago, sent an e.mail with the PO #, date, reference....no more answer.
I sent again an e.mail 2 weeks ago to HD US, asked if my contact had an explanation from the engineering dept, sales dept....no answer.
Did you have a trouble like that with HD?
Do you know which department, contact, phone, e.mail.....can do something for me....now it's 8-9 months since my first order.
Thank for you help....JPP little frenchie soo far from HD Headquarter