I'd appreciate a little input/advice/insight from some of you vets out there, in dealing with my local dealer and the Milwaukee office. Heres the skinny:
My girls 07 XL1200N (with ~ 2500 miles) is just out of warranty and developed a problem. Cranks fine, plenty of juice. Runs ragged for maybe 5 seconds and dies. Will fire repeatedly but wont stay running. The local svc mgr (where she bought it and does business) walked me through checking for codes, none being thrown. So now its over my head and we trailer it in
Saturday before noon. Their initial diagnosis ($labor) on Monday is a fuel regulator and they order the part.
I hit the blogs looking for info and come up with tech tip # 328, which tells me (in so many words, that would never be admitted to short of a recall) they had an early on fuel regulator/pump design problem, and made a running change in mid stream production after its discovery.
Armed with this knowledge, my talk with Milwaukee got me what appears to be a sympathetic ear, and a ref number to take to the dealer. Not wanting to tip my hand yet, I wanted to see how things were going to play out. Friday I called the svc mgr for an update, said the part just came in late Thurs, and they need to get the bike back in the work lineup. The tech was out, but his notes stated the crank position sensor had been replaced because it was bad
($57 part + labor), but it didn't fix the problem.
Questions: Wouldn't the faulty sensor throw a code in the first place? I found none, neither did they, and I know (EDITED) well I won't get the 'bad' one back to test it! What of their initial diagnosis of the fuel regulator/part/(service kit) that they had to wait for? If the bike couldn't run because of it, and no codes, how is the sensor now bad and being replaced?
I'm beginning to get a bad feeling about this, that they're running up the cost of this job to cover their margin because: TT # 328 states to use labor code 7164 (1 hr) and what has to be a minimally priced service kit (washer, filter screen and 2 o-rings). And indeed I was told the part we were waiting for was ~ $34. When was the last time you got your scoot fixed for < $2bills? Guess we'll find out Monday, maybe.
In or out of warranty, the fact that TT # 328 exists proves the design problem associated with this bike, and I'd like to believe the svc mgr will do the right thing. In your experience, will the Milwaukee office go to bat for you if you're stonewalled at the service desk?
Thanks for your comments/suggestions.
Please read this...
My girls 07 XL1200N (with ~ 2500 miles) is just out of warranty and developed a problem. Cranks fine, plenty of juice. Runs ragged for maybe 5 seconds and dies. Will fire repeatedly but wont stay running. The local svc mgr (where she bought it and does business) walked me through checking for codes, none being thrown. So now its over my head and we trailer it in
Saturday before noon. Their initial diagnosis ($labor) on Monday is a fuel regulator and they order the part.
I hit the blogs looking for info and come up with tech tip # 328, which tells me (in so many words, that would never be admitted to short of a recall) they had an early on fuel regulator/pump design problem, and made a running change in mid stream production after its discovery.
Armed with this knowledge, my talk with Milwaukee got me what appears to be a sympathetic ear, and a ref number to take to the dealer. Not wanting to tip my hand yet, I wanted to see how things were going to play out. Friday I called the svc mgr for an update, said the part just came in late Thurs, and they need to get the bike back in the work lineup. The tech was out, but his notes stated the crank position sensor had been replaced because it was bad
($57 part + labor), but it didn't fix the problem.
Questions: Wouldn't the faulty sensor throw a code in the first place? I found none, neither did they, and I know (EDITED) well I won't get the 'bad' one back to test it! What of their initial diagnosis of the fuel regulator/part/(service kit) that they had to wait for? If the bike couldn't run because of it, and no codes, how is the sensor now bad and being replaced?
I'm beginning to get a bad feeling about this, that they're running up the cost of this job to cover their margin because: TT # 328 states to use labor code 7164 (1 hr) and what has to be a minimally priced service kit (washer, filter screen and 2 o-rings). And indeed I was told the part we were waiting for was ~ $34. When was the last time you got your scoot fixed for < $2bills? Guess we'll find out Monday, maybe.
In or out of warranty, the fact that TT # 328 exists proves the design problem associated with this bike, and I'd like to believe the svc mgr will do the right thing. In your experience, will the Milwaukee office go to bat for you if you're stonewalled at the service desk?
Thanks for your comments/suggestions.
Please read this...
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