I can't believe I haven't brought this up before!!! So...I took my bike in for the 5k service to thunder-mountain in Denver (there are two, one is in Loveland where I purchased the bike), I get free service checks for the next 4 years. Anyway, I bring the bike in and I go back to work. Afterwork I go back to pick the bike up, some odd guy who stands at parade rest while talking to me (I was in uniform) brings the bike out. I ride home. It's so very cold (this is about 5 months ago). I notice some fingerprints on the console of the bike. I also notice that the throttle is loose, I can turn it almost 1/4 of a turn before anything happens. I am annoyed but this is the end of the day, no one would be there if I took it back at this point. I know a guy who is a H-D guru and could fix the throttle, I will simply wash the bike to get the prints off. 2-3 days later I wash the bike, prints wont come off. I go to mile high harley (closest to my house) and talk to one of the service guys I know there. He says the prints appear to be a chemical burn into the paint, thats why they are a grey against the black paint, and they will never come off. To this day they are still there. I called thunder-mountain, talked to one of the service guys who said he would call me back, he never did. I ended up leaving the country (military stuff) and here I am, back and happy. I have never heard back from them. I am afraid that if I call back now they will call me a liar , I am stuck with a loose throttle and chemical burn fingerprints in my console. IDK what to do...you all are the experts. I will call tomorrow (they were closed today) and try to hash it out with a manager. What would you do, what do you expect will happen with me? Thanks guys!