Bayside Harley Davidson in Portsmouth, VA.
Bought my Ultra there and the salesman was fine. But when we received the loan certificate (or whatever it's called....the thing the bank/cu sends you that you take to the car/bike dealer that basically states you're approved for X-amount and this certificate is to be given to the dealer to cover the purchase until the actual check is cut/sent to the dealer)......I called the finance department up and they said, nope, gotta have the actual check. Now, I've drove of a few car lots with new cars providing the exact same type of certificate from my cu with absolutely no problems at all, and then they get the check mailed to them within 1-3 days. But Bayside, nope, no go.
I let the finance guy know I was (edit) and he just said to bring the check in when I get it and pick up the bike. About 3 minutes later I get a call from the salesman and he says they're prep'n the bike for when I come to pick it up, but didn't say I could come get it then. When we got the check a few days later we went in and the salesman asks us why we didn't come get the bike the other day????? (EDIT). I told him the story and he said the finance manager spoke to him briefly and that's why he called. I said he didn't make it clear I could come pick it up.
That was the start of my problems at Bayside. I ordered a few parts from them when I bought the bike and had them installed before I picked it up. A few parts had to be backordered. One of these was an extension kit for the tour pak. About a week later, after feeling the heat, I ordered an oil cooler. The oil cooler came in and I had it installed at Bayside, no problem. They then called a few days later and said that the tour pak extension was in. My wife drove down in the cage the next morning in her non-biker clothes and was there about 5 minutes after the dealership opened. She walked in and the Asst. Manager asked if he could help her and she told him she was there to pick up parts. Well, not everyone was in yet, so the asst. mgr decided to help her, but copped an attitude like he was being inconvenienced. He went to the computer, pulled up the parts list and went to get the parts....which should have been the tour pak. He came back, gave my wife an oil cooler (which we had already received and had installed at Bayside). My wife asked if this was all there was since she wanted to make sure, and he (with more attitude) huffed and puffed, looked at the computer and said yes.
To be fair, I didn't make it clear to the better half what she was picking up.....the tour pak extension kit. But this still doesn't account for the asst manager's attitude he gave my wife. Anyway, I called later that day and asked about the extension kit and they said they had it. I went down with the spare oil cooler in hand, and picked up the extension kit. The parts department had no idea they were short an oil cooler, so I could have kept it (didn't pay for it), but I'm not that type so I gave it back to them and told them the story.
We later sent a complaint to Bayside for which we recieved NO reply. I went in for my initial service with them since it was free, and never returned as I said I wouldn't step foot in the place or spend another dime there.
From that point forward we went to Southside HD and received excellent service with no `tude.
