awesome customer service!!

Discussion in 'General Harley Davidson Topic' started by jonny oz, Jun 3, 2009.

  1. jonny oz

    jonny oz Member

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    Hello, everyone,
    Long story short, I have Heat Demons on my bike (they're a heated grip product - they have heating elements that slip into the ends of handlebars, heating the grips from the inside, allowing the use of any grips) and I screwed them up. I didn't know what went wrong, so I contacted the company, and within a few hours a very knowledgeable rep got back to me and the problem was solved. Turns out it was all my fault (I was soldering something I shouldn't have been, and blew a fuse) BUT they're sending replacement parts for free!! I was expecting to pay around $50 for replacement parts. His only request for payment is that I get a friend to install a set on their bike.

    So, friends, here you are: Heat Demons are an excellent product (cheaper than the HD version and apparently NONE have failed) from a top notch company - anyone interested in heated grips, check 'em out!!
     
  2. glider

    glider Veteran Member

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    Sounds like a great company.
     
  3. ranman469

    ranman469 Member

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    good to here. thanks i
    will rember that when it gets cold here
     
  4. CIB1Infantry

    CIB1Infantry Member

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    These sound great.
    I've been thinking about heated grips for a while, going to have to check these out!
     
  5. elctricstart

    elctricstart Member

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    Good to know ,thanks