My local dealer that I puchased my 09 Ultra from isn't waiting for the owners to get the recall letter. They have the list and the service manager is personnally calling everyone on the list and setting up appointment. I am scheduled to go in Saturday morning @ 0830. It sounds like they have a tech assigned the task of taking care of the work. A buddy of mine got his 2010 RK Standard done 1 1/2 weeks ago (same dealer) he said he was there a total of 20 min.