Do I need to find a new dealer service dept?

NEWHD74FAN

Your ride and your choice...but finding a service provider who will work with you would be the way to go. As many have said, a service repair is a written contract that is between you, the provider and regulated by the state. You are entitled to a written estimate before repair, payment of labor and parts with your consent and the return of the old parts upon completion, warranty and satisfaction as delivered or implied. If it was something that affects the safety of the vehicle, the onus is supposed to be on the servicer to not release the vehicle until the safety provisions are met.

That said, if they did not complete the work as specified in the original repair order/ contract and problem still exists, they are required to complete and mitigate the repair IF it was clearly defined in that same document...! That is why when you begin a repair, you must clearly read the work order, write down the symptoms or needs BEFORE any work begins; and when the service contract/repair order is completed BOTH sides are covered.

Quite simple really, if the current dealer/provider can't deliver the goods, move on and find an HD dealer or Indy you trust to fill the void. And yes, we are here at HDTalking when you feel you need help doing the more routine needs you feel comfortable with. HD ownership should not be this painful!

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Jack Klarich

I like the way Richards thinks anyone can throw pats at a bike and still mot know what fixed the problem I always look for cause and affect good diagnostics wins every time being an auto tech if I install parts and it doesnt solve the problem its on my dime and my manager takes a dim view of this JMO

Drumrguy

Everyone brings up good points, when I had the issues with my bike, especially the stalling I expressed concern of safety especially because my wife and my 15 year old daughter ride with me, I asked them if they would put their wives or kids on a bike that kept on stalling? Like another tech told me, they can put different parts on your bike to see what happens and if does not work they just take it out and you only pay for labor.

Jick Scott

Just a question. Was your security and cruise installed by the dealer or at the factory?

Planocat

The cruise and security system was factory installed. I had the alarm (an $85 part) installed at an HD dealership that I trusted. It worked fine for 6 years. The dealership was sold to a mega-dealer and the general manager and service manager that I trusted were replaced with profit first individuals that weren't worth the 60 mile trip to get there.)

But, every bit of service on the bike, since new, has been performed by an HD dealership. Only thing I have done is check the air in the tires!

I want to thank everyone for taking the time to respond to my post. It is much appreciated. It is a very frustrating and expensive experience that I wish wasn't necessary.

Planocat