Me and my dealer

glider

Great news.
I would be beneficial if everyone had a letter like this to show the dealers when they try to give us a line.

Any chance of a copy?

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Hobbit

this is the main body of the email from the MoCo in the UK, it is from a Senior Customer Representative and as you can see is short and to the point, obiviously i pushed all the wrong/right buttons

Dear Mr (name removed),

Further to our telephone conversation yesterday, I would like to confirm to you that your Harley-Davidson Motorcycle can be serviced at any service centre of your choice.

The only way this would invalidate your warranty, would be if a fault then occurred with your Motorcycle that could be linked back to the work that the unauthorised dealership carried out.

If any fault develops and it is not directly attributed to the work an unauthorised dealership has carried out on your bike, the fault would be assessed as normal under the terms of the warranty.


Kind regards,


(Name Removed)


(Name Removed)

-Senior Customer Support Representative Harley-Davidson & Buell UK -
0870 904 1450

Moderator Note
Sorry,we removed real name customer service for privacy reason,so please send PM or send Email to Mr.Hobbit about detail name.

Hobbit

i will be saving this and the header from the internet that shows its date and time trace thru cyberspace - i also forwarded it to my works email in case i lose this copy fat chance.
As i have his direct mail i have requested this on Headed paper so i have a proper hard copy which if it arrives i will scan.

Ride safe

glider

Great reply and definately worth saving. I would back it up on a disc

Thanks for the info/update.

__________________
Psssst!
Please stop by the "self help section" for maintenance tips, diagnostic codes and much more.
click me!>>Self Help Information and Tips<< click me!