Cass County Choppers BEWARE!

glider · Nov 12th, 2009, 09:09 PM

Way to go John....Thanks!

NEWHD74FAN · Nov 12th, 2009, 10:20 PM

Good Post John,

I had not realized the full extent of the problem and how you were clear and concise about your difficulty using their product, and by the Novemeber 3 response, he clearly is not well versed in customer service -- " No one ever wins an argument with a disgruntled customer", especially by adding heat by saying the customer is wrong and not doing ANYTHING to make a positive outcome even possible...don't think they will be in business very long with higher up or possible part owner cannot make a decision to do something to make good what seems to be simply an applications or compatibility issue.

For all we know, the root cause could have been one transposed number on the labeling of the part or on the box...a shelving bin ticket, or even a blueprint/assembly drawing error...but the manufacturer or factory floor will never know because this Ron guy is making the assumption HIS company does not make a mistake and probably did not even turn in a trouble ticket to HIS QA department or Quality System if the company even has one. When you deal with companies, sometime it helps to ask things about their Quality department before you even buy. I have observed the key to good Quality Assurance is outlined clearly and usually provide evidence of ISO or some type of certification. If they did they would address and mitigate the small errors first, if not they escalate, being too large to mitigate without incurring huge costs for all parties involved, including recalls and other big time transgressions.

jmpancoast · Nov 14th, 2009, 05:15 PM

I just received some feedback from another of Cass County's customers who purchased the same trees as me. He ordered his a week before, but received them after I got mine. He measured the stem which came with his and it was 3/4" shorter than the stem I received. A stem of that length would have worked fine for my application. Great quality control they have there.

glider · Nov 14th, 2009, 05:23 PM

It sounds like they were at fault all along and wouldn't step up to the plate and make it right. Great way of doing business....NOT!

Scrappy · Nov 14th, 2009, 09:07 PM

these days info travels fast, and bad info travels faster...100% customer satisfaction is the only way to go. he should have offered to ship replacement that day, and include labels for paid return shipping of returned goods.

NEWHD74FAN · Nov 14th, 2009, 10:13 PM

Scrappy, you are right, because the Ron guy did not do any proactive customer service, they may never find out how the wrong part was shipped out OR to do appropriate countermeasures to prevent it happening again. Their QA & Shop Floor control is oblivious that anything is wrong either.

sanec1 · Nov 15th, 2009, 02:22 AM

Cass county choppers hd talking, top of the list on Google search.

Scrappy · Nov 15th, 2009, 01:12 PM

4th on the list with just 'Cass county choppers' in google... wow

glider · Nov 15th, 2009, 04:05 PM

Wonder how he likes the publicity.

RichardS · Nov 15th, 2009, 04:17 PM

using JUST "Cass County Choppers" on bling, (which is far less utilized and far less effective than google), STILL brings up the "BEWARE" thread tied to them number SEVEN on the page!

Think of how much less it would have "cost" if they had just TAKEN CARE OF THEIR CUSTOMER!!!

Nov 12th, 2009, 09:09 PM	#21
glider Community Liaison Ride: 07 Road King Classic Join Date: Jun 21st, 2007 Posts: 21,053 My Mood:	re: Cass County Choppers BEWARE! Way to go John....Thanks! __________________ Psssst! Please stop by the "self help section" for maintenance tips, diagnostic codes and much more. click me!>>Self Help Information and Tips<< click me!

Nov 12th, 2009, 10:20 PM	#22
NEWHD74FAN Moderators Ride: 2004 Sportster XL1200RS Join Date: Aug 24th, 2008 Location: Camarillo, CA Posts: 4,907 My Mood:	re: Cass County Choppers BEWARE! Good Post John, I had not realized the full extent of the problem and how you were clear and concise about your difficulty using their product, and by the Novemeber 3 response, he clearly is not well versed in customer service -- " No one ever wins an argument with a disgruntled customer", especially by adding heat by saying the customer is wrong and not doing ANYTHING to make a positive outcome even possible...don't think they will be in business very long with higher up or possible part owner cannot make a decision to do something to make good what seems to be simply an applications or compatibility issue. For all we know, the root cause could have been one transposed number on the labeling of the part or on the box...a shelving bin ticket, or even a blueprint/assembly drawing error...but the manufacturer or factory floor will never know because this Ron guy is making the assumption HIS company does not make a mistake and probably did not even turn in a trouble ticket to HIS QA department or Quality System if the company even has one. When you deal with companies, sometime it helps to ask things about their Quality department before you even buy. I have observed the key to good Quality Assurance is outlined clearly and usually provide evidence of ISO or some type of certification. If they did they would address and mitigate the small errors first, if not they escalate, being too large to mitigate without incurring huge costs for all parties involved, including recalls and other big time transgressions. __________________ Please stop by the "Self Help section" for maintenance tips, diagnostic codes and much more. >>Self Help Information and Tips<< Last edited by NEWHD74FAN; Nov 12th, 2009 at 10:31 PM.

Nov 14th, 2009, 05:15 PM	#23
jmpancoast Contributor$ Ride: 06 FXDI Join Date: Nov 22nd, 2008 Location: Chesterfield, VA Posts: 214 My Mood:	re: Cass County Choppers BEWARE! I just received some feedback from another of Cass County's customers who purchased the same trees as me. He ordered his a week before, but received them after I got mine. He measured the stem which came with his and it was 3/4" shorter than the stem I received. A stem of that length would have worked fine for my application. Great quality control they have there.

Nov 14th, 2009, 05:23 PM	#24
glider Community Liaison Ride: 07 Road King Classic Join Date: Jun 21st, 2007 Posts: 21,053 My Mood:	re: Cass County Choppers BEWARE! It sounds like they were at fault all along and wouldn't step up to the plate and make it right. Great way of doing business....NOT! __________________ Psssst! Please stop by the "self help section" for maintenance tips, diagnostic codes and much more. click me!>>Self Help Information and Tips<< click me!

Nov 14th, 2009, 09:07 PM	#25
Scrappy Contributor$ Ride: 98 Classic Join Date: Jun 1st, 2009 Location: Wisconsin Posts: 75 My Mood:	re: Cass County Choppers BEWARE! these days info travels fast, and bad info travels faster...100% customer satisfaction is the only way to go. he should have offered to ship replacement that day, and include labels for paid return shipping of returned goods.

Nov 14th, 2009, 10:13 PM	#26
NEWHD74FAN Moderators Ride: 2004 Sportster XL1200RS Join Date: Aug 24th, 2008 Location: Camarillo, CA Posts: 4,907 My Mood:	re: Cass County Choppers BEWARE! Scrappy, you are right, because the Ron guy did not do any proactive customer service, they may never find out how the wrong part was shipped out OR to do appropriate countermeasures to prevent it happening again. Their QA & Shop Floor control is oblivious that anything is wrong either. __________________ Please stop by the "Self Help section" for maintenance tips, diagnostic codes and much more. >>Self Help Information and Tips<<

Nov 15th, 2009, 02:22 AM	#27
sanec1 Contributor$ Ride: 1999 Road King Join Date: Apr 26th, 2009 Location: Guelph, Ontario Posts: 119 My Mood:	re: Cass County Choppers BEWARE! Cass county choppers hd talking, top of the list on Google search.

Nov 15th, 2009, 01:12 PM	#28
Scrappy Contributor$ Ride: 98 Classic Join Date: Jun 1st, 2009 Location: Wisconsin Posts: 75 My Mood:	re: Cass County Choppers BEWARE! 4th on the list with just 'Cass county choppers' in google... wow

Nov 15th, 2009, 04:05 PM	#29
glider Community Liaison Ride: 07 Road King Classic Join Date: Jun 21st, 2007 Posts: 21,053 My Mood:	re: Cass County Choppers BEWARE! Wonder how he likes the publicity. __________________ Psssst! Please stop by the "self help section" for maintenance tips, diagnostic codes and much more. click me!>>Self Help Information and Tips<< click me!

Nov 15th, 2009, 04:17 PM	#30
RichardS Moderators Ride: 2003 Ultra Glide Join Date: Oct 3rd, 2008 Location: South Jersey Posts: 2,089 My Mood:	re: Cass County Choppers BEWARE! using JUST "Cass County Choppers" on bling, (which is far less utilized and far less effective than google), STILL brings up the "BEWARE" thread tied to them number SEVEN on the page! Think of how much less it would have "cost" if they had just TAKEN CARE OF THEIR CUSTOMER!!! __________________ *Did the '60's really happen or was that a dream?*

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Cass County Choppers BEWARE!

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