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Dealers And The Magnusson-Moss ActGeneral Tips |
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Published by
glider
(Community Liaison)
Published date: Jul 3rd, 2007 |
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#1 |
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Warming The Wheels
Ride: 09 STREET GLIDE
Join Date: Mar 19th, 2009
Posts: 144
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Re: Dealers And The Magnusson-Moss Act
I went into my local dealer today to ask a question of the service department. I just wanted to know when the front fork oil should be changed. When I asked the service manager if it needed to be done on break-in, she said no. She then asked what bike I had and if I wanted to bring it in for the break-in service. I told her "No thank you, I will do my own break-in service. I told her that I had printed out the 1,000 mile service requirements from the HD website and that I would be doing everything on the list." She told me then that if something goes wrong with the bike that would be checked at the break-in service and they don't do the break-in then the warranty will not cover it even if I performed the service and logged it. Why do dealers try this, when it is obviously not true? It is really aggrevating to think that if I need warranty work done now, I am going to have to fight with them about it.
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#2 |
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Moderators
Ride: 2009 FAST 103 Street Bob
Join Date: May 18th, 2007
Location: The Shires UK
Posts: 7,470
My Mood:
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Re: Dealers And The Magnusson-Moss Act
they do it to try and scare you - you have the law on your side but if they prove that what you did messed it up - they got you.
my dealer tried this yrs ago, since then they have had new staff join and they do not even try it, they have on file a letter from HD UK, stating i can do as i pls service wise, as long as i keep receipts, and use oils that match HD specs or better my warranty will be covered |
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#3 |
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Community Liaison
Ride: 07 Road King Classic
Join Date: Jun 21st, 2007
Posts: 20,163
My Mood:
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Re: Dealers And The Magnusson-Moss Act
It's all about profits and the bottom line. They have overhead and salaries to pay and if they intimidate you into bringing the bike in then they make the money and you spend it. Tell her to put that in writing and see if she does. They can only fault you if it is a part that was overlooked in the servicing of the bike that went wrong and not the entire warranty.
Don't ya just love the scare tactics. I would find another reputable dealer that talks the truth. |
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#4 |
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Warming The Wheels
Ride: 09 STREET GLIDE
Join Date: Mar 19th, 2009
Posts: 144
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Re: Dealers And The Magnusson-Moss Act
I called HD customer service. I talked to a nice guy, can't remember his name, told him the situation. He said as long as a record everything that I do and keep receipts for everything, I will not have any problems with warranty repairs. I already knew this from reading on this forum, but it still made me feel better to have HD customer service tell me the same thing.
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#5 |
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Community Liaison
Ride: 07 Road King Classic
Join Date: Jun 21st, 2007
Posts: 20,163
My Mood:
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Re: Dealers And The Magnusson-Moss Act
It would be a great thing to have him send this in a letter to you and we could post it here.
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#6 |
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Warming The Wheels
Ride: 09 STREET GLIDE
Join Date: Mar 19th, 2009
Posts: 144
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Re: Dealers And The Magnusson-Moss Act
Yeah, I wish I would have thought of that at the time.
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#7 |
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Community Liaison
Ride: 07 Road King Classic
Join Date: Jun 21st, 2007
Posts: 20,163
My Mood:
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Re: Dealers And The Magnusson-Moss Act
Never too late
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#8 |
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Community Liaison
Ride: 07 Road King Classic
Join Date: Jun 21st, 2007
Posts: 20,163
My Mood:
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Re: Dealers And The Magnusson-Moss Act
Sent to me by "R Lewis" as posted in the local jiffy lube.
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#9 | |
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New Family
Ride: 2007 Ultra Classic
Join Date: Oct 21st, 2009
Location: Mt. Pleasant, SC
Posts: 1
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Re: Dealers And The Magnusson-Moss Act
Quote:
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