GOOD Dealers And Experiences

smitty901

On June 19 th a group of riders met up and rode from Ohio to Milwaukee to visit the HD museum. Part of the plan was to meet up with a member of hdtalking in Milwaukee.
Eight miles out of Milwaukee the weather decide to try and end the trip. Monsoon rain and hail. But they kept right on going. One of the bikes battery decide it was time to die and it did. With no were to find a Yamaha V star battery they kept going and called to see if I could locate one and have it for them when they got to Milwaukee.
No problem I know some people than own a Yamaha dealer they open at 9am. Got a hold of them at home they were not sure if they had one in stock. I decide to try farm and fleet and walmart. Farm and fleet no go. Walmart No go, except the person at walmart did not sound so sure of what they were doing. So just for the heck of it I go to the walmart 13 miles from home looked it up myself ,they had one.
But you need to fill it and charge it and walmart could not get to it till the next day.
So what do you get the battery and move on. So a 59-mile ride into Milwaukee with a worthless new battery.
On the way to met the group at the motel I had to ride right past Hals HD in New Berlin. The service department opens early so I pull in.
I set a walmart battery for a Yamaha on the service counter. I said do not ask please fill it and charge as quickly as you can I will be back to get it.
Off to the motel tell the owner, good news we have a battery and it is getting charged at HD. We all take a ride and loop back to the Hal’s HD.
I walk into the service department to get the battery, Kevin Hands the battery to me and said Bob have a nice day. I ask for the bill he says there is no paper work on it.
Thanks to Hal’s no one missed out on any of the fun we had and the rest of the day was 85 degrees and no rain.
But then again some would say just another stealer.
HAL’S Harley Davidson
1925 South Moorland Road
New Berlin WI. 53151-2321

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The Infantry leads the way

Highmiles

Tilley Harley-Davidson of Salisbury, NC.
Just picked my bike up yesterday, after a new dyno tune. Jody York, the service manager, did an excellent job, as usual. Got the heat out of my '08, at idle, and gave it good clean, linear acceleration, with no decel pops, or any other problems. On the few occasions, that I have needed something done, that I didn't want to do myself, I have trusted their service. I feel I have always been treated fairly by them, and would recommend them to anyone.

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43 miles North of Charlotte.

I Like Bobbers

joyflyin

Highmiles, I'm not sure if my Tilley's experience was good or bad..... LOL, just kidding, I stopped in for a break on a drive to see if they had a blue motorcycle, I ended up falling head over heels for the orange & creme deuce. Actually, they were great to work with since I did everything over the phone & Fed Ex. I sent my husband & his buddy down to pick the bike up 2 days later. Glad to hear they are still taking care of people.

TLMitchell

Warren H-D, Cortland, OH - hauled me in with a broken clutch cable, turned me around quickly and never charged for the tow. Also hauled me in when I screwed up a maintenance item. Didn't charge for that tow either and I bought the bike elsewhere. No problem mounting and balancing rubber I've bought elsewhere.

Brunswick H-D - Troy, NY - rolled downhill into their parking lot on a Sunday with a dead stator, dead bike. Owner lives on the premises and hauled me to a motel and came and got me in the morning. Had me on the road by 10 am and interceded with the MoCo to get me a $100 Goodwill fix on a recently out-of-warranty bike.

H-D of Macon, GA - turned me around quickly with a dead stator 5 months after the first episode. The MoCo picked up the entire out-of-warranty tab as the 2000 40-amp stators were discovered to have chronic problems.

Pikeville, KY H-D - after getting hauled in the middle of the night and leaving a voicemail telling 'em why my bike was sitting outside their shop after hours I was on the road by 10 am the next morning. The owner picked me up at the motel and made sure everything done in the shop was up to snuff before letting me leave.

Carleton's H-D - Mantua, OH - I've bought 2 or 3 bikes here due to their flexibility. No salesman, managers or other fluff, you deal with the person who has their name on the store. They've done numerous good turns for me although they know I usually buy parts and accessories from discounters online.

Incidently, none of these shops were new mega-boutiques. All have been in business with the same owners and most of the same employees for years and years. As my experiences with the newer giant mega-dealers have left me cold and unimpressed I hope wherever I am when I really need a dealer has a family-owned smaller shop nearby.

TL

One more goodie I almost forget:

Tilley's H-D in Statesville, NC - When weather prevents me from riding from NE Ohio for Bikeweek I've hauled a bike in a truck and unloaded in Statesville. Tilley's not only allows me to leave my vehicle their, they've unloaded and loaded me, washed the winter salt and crud off my bike, alerted me to recalls or upgraded ECM downloads that were available and generally treated me like family. And never charged a dime for anything! Wish I lived closer so I could do all my business there!

Highmiles

It seems Don Tilley knows how to find good people. He is a long time racer and old school biker, who definitely tries to take care of his customers. Both of his dealerships seem to go the extra mile.

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43 miles North of Charlotte.

I Like Bobbers

Crazyfrog

Kudo's to Hal's, and even more to Smitty!
Just an example of an HD Talking friendship of someone that would take the shirt off his back for you.
This really saved us alot of time so we could continue on our tour.

noiddodge

And....7 or 8 weeks after the purchase the stator fried. Head tech/mgr checked bike in the parking lot, said 'stator is fried, bring it to me tuesday, we'll fix it'.....bill = $0.00....guess they wanna sell me the next one too.....

Jayson459

Gainesville HD in Florida .. Always courteous polite and never questions my mods when had to do Warranty service ( twice ) Will admit the Sales Manager kind of points out some Bikes for sale while I am there but laughs when tell him retired and broke

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2009 Ultra, Bone Stock (for now).. .. 2001 Sportster XL 883>1200 Stage 1..

jrauen

Heritage in Lisle IL

Staff there are all very friendly and helpful.

juke

I took my '07 Road King Classic back to the dealer where it was purchased for the 1000 mile service. After returning home, I discovered that the clutch lever will not disengage the cruise control. That's not a big deal to me since I use the front brake lever most of the time.

I just this evening got a phone call from my dealer with a service performance survey. Normally, I like the smaller hometown size dealers. They have a tendency to be a little more accommodating.