GOOD Dealers And Experiences

sumrcpl

Brunswick H.D. near troy NY.When we were looking for a bike we went there and talked to the owner a very nice woman by the name of Helen for over two hours.we did not buy our bike there (bought one used from a friend)but had such a good experience there that we get all our service there and when the time comes to buy new we will most certainly buy there.

hoghunter

Kent's H-D Abilene Texas, I was on my return trip home after a week in the hill country and had a muffler leak. Was at Kent's H-D when they opened this morning they replaced the muffler clamp and gave me another clamp to replace the one on the other side and didn't charge me a dime and they had never seen me before and had me on the road in 30 min. great guy's.

Hoghunter

Tennessee

Frieze H/D in Belleville, IL.

I was on my way to Sturgis in 2000. I stopped to check my load, and my scooter died. I called HOG, who in turn called Frieze H/D. I didn't get a call from someone that worked there, I got a call from the owner! Thanks Jenny...

Long story short... my starter motor had a short which burnt it out. They found the problem quick, but didn't have the part in stock. I had to overnight in beautiful Belleville. They kept my gear locked in the shop for me, and I stayed at the local motel a block down the street. The next day my scoot was sittin' out front, fixed and washed, waitin' for me to load up and continue my journey to the rally.

Everything was covered under warranty, and they wouldn't even let me pay for the tow. This shop is run the way ALL of the dealerships should be. The comment I got - "We have a bunch of our friends and family headed over in a couple of days, we would expect the same from any other shop if they had a problem"...

You guys ROCK - still...
Tennessee

JumperPlains

Harley Davidson of Yorkton, Yorkton, Saskatchewan, Canada. Prior to buying my 09 Road King I had been looking at Harley's and after researching the issue to death, decided on the Road King. Yorkton is the closest dealership but this wasn't the reason I bought there. They went out of their way to provide me with the information I was looking for without being "pushy". They took my "06" Honda in trade and gave me what I believe to be an excellent deal. They have an excellent service department.

Great deals on all the other neat (Edit)they sell (and I am not finished buying yet - are we ever?????). When I took the bike in for it's first service I also had them install a detachable back rest, luggage rack, heated grips, wind deflectors and a couple of other items. The bill was so much less than I had anticipated (great deal on labour and discount on parts) I had to spend the money I saved on other stuff.

I bought a Triton cargo trailer from them as well and was very happy with the whole buying experience.

In short, a great dealership with super people.

I should also mention Mackie Harley Davidson in Oshawa, Ontario. This was the first Harley dealership I had ever been in. I had gone in just to look around, with no intention of ever buying a Harley. I ended up meeting one of their sales people, who had the same background as myself (retired R.C.M.P.). He spent a lot of time speaking with me, answering my questions, and basically sold me on Harleys. I was very impressed with this dealership as well and always make a point of stopping in whenever I am in the area.

hammerhead pat

Manatee River H-D in Bradenton,Fl. Didn't feel like I was getting (Edit) by the salesman or anyone I've dealt with there for 4 years. The fact that I got a 1k gift card when I got the bike was a very nice touch also

Stovebolt

As far as the dealer I bought mine from, they were friendly enough when I was buying my bike. HD service? Well you wanted positive input and I'm sorry but I cannot give you any. I believe this first HD I've purchased will be my last. Sorry!

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Whoever said money can't buy happiness doesn't know where to shop! Not withstanding your local HD dealer!

CIB1Infantry

Kersting's Harley Davidson!
They work with you and try to do everything they can for you!

Roger Hill

Heart of Dixie HD in Pelham Alabama was great to me whe I purchased my
2009 Road King. Salepersons were very friendly and polite. They did not push
or try to rush me into any deal. Could answer any question. Took the time to introduce me to the service department people, the parts sales people. Took me on a tour of the whole place. They treated my wife and I like we were family.
They still call and check and see if there is anything they can help me with as far as the bike goes, I will not buy from any where else...
HEART OF DIXIE HARLEY DAVIDSON.

Roger Hill

Lancer

Over the last few weeks I have noticed the stereo (sp) would turn on but I got no sound until I was rolling. This has progressivley gotten worse. Yesterday I was at Space Coast HD in Palm Bay, Fl looking for a tank bra. (not available for the 08-09 yet) I walked back to service and mentioned what was going on. They were outside looking at it in minutes. They updated it with the latest firmware, but that did not solve the problem. The tech rode it around the parking lot came back and sat down ordered new fairing mount brackets and a new stereo. He says it looks like the mount brackets are broke and that caused the stereo to vibrate to the point something inside went belly up. He had the brackets in stock but not the stereo. He said if I could live with it a few more days he would get everything in stock and replace it all at once. I am pretty happy with them right now. I'll post again when everything is fixed.

70IronHead

This past weekend was the big trip we were planning. I left NJ, rode to Punxsutawney, Pa, then to Franklin WV and back to Punxsutawney. Monday morning we went out the the hotel garage and packed the bikes. As the other guys rolled out I was attempting to unlock my fork lock but it was jammed. Two of the guys with Road Kings came back in to give me a hand but to no avail, the lock was jammed. This was at 7am and we had 280 miles to ride before dark.

HOG was contacted and arranged a tow. In the mean time we all contacted our local dealers to see if there was a quick fix. All the service departments said they rarely see a lock jammed so the could offer no assistance. They had no idea how we could get the scoot back on the road without seeing a dealer. The flat bed shows up an hour later and then it's 20 miles to the closest dealer. We get to DuBois Harley-Davidson in DuBois, Pa at about 11:30.

The service manager Paul send out a service tech and his first reaction is how to get the bike off the truck. He goes back into the shop and returns with an allen wrench. We had taken off the flip-up lock cover so it is loose. He asks me to pull it up a bit more and he puts the allen wrench under the cover, gives it a few turn and pulls on the handlebars and straightens out the front wheel. He says, "that should make it easier to back down the ramp".

Well golly! He backs down and drives it into the shop. We found out after four and a half hours that it took 20 seconds to unlock the fork.

After a discussion with the service manager and the techs, we determined that there was no replacement part available so the tech offered to just remove the locking pin. That sounded good to me since I rarely locked the bike anyway.

We went for a quick lunch so they could complete the repair and complete the paperwork. I go in to see the manager and he says he has a problem, not a big one but a problem none the less. He can't find enough time for the repair to do any invoicing. Can you believe that!!! I can't! He asked that maybe I buy something from the store and tip the techs.

I did both with a smile and many thank yous and I would recommend this dealer to anyone in Western Pennsylvania. If you are ever traveling though that area, stop in and say HI. They have to be the nicest and concerned bunch of guys around.

My hat is off to Dubois Harley-Davidson for a job well done. Above and beyond the call of duty!

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